Cancelhotel and its affiliated companies (collectively referred to as “Cancel hotel,” “we,” “us,” or “our”) value your trust. In our commitment to transparency about the information we collect to provide you with our services, and how we collect, use, and disclose this information, we present you with this Privacy Policy. By submitting your Personal Information online or over the phone to our employees or affiliates, you agree to comply with the terms and conditions of this Privacy Policy.Add your product description that will be useful for your customers. Add the exclusive properties of your product that will make customers want to buy it. Write your own text and style it in Store properties on Style tab.

 

 

What Information We Collect

 

• We collect Personally Identifiable Information (PII) or Personal Information, which includes:
• Name and Date of Birth
• Postal addresses
• Telephone numbers
• Email addresses
• Credit and debit card numbers and related information
• Social media account IDs
• Passport numbers
• Numbers assigned by state or federal transport regulators
• Any other information you provide to enhance your trip, such as dietary preferences, points of departure, and destinations.
• If you provide PII or Personal Information related to other individuals to us or our service providers in connection with the services, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

 

 

How We May Collect Your Personal Information

 

• We and our service providers may gather Personal Information through various means, including:
• Through the Services:
• We may collect Personal Information through the Services, such as when you make a booking or register for a promotion.
• Offline:
• Personal Information may be collected offline, such as when you contact our customer service desk via phone, email, or chat.
• From Other Sources:
• Your Personal Information may be obtained from other sources, including public databases, joint marketing partners, social media platforms (including connections with friends), and other third parties, as permitted by applicable law.

 

We may utilize Personal Information for the following purposes

 

• Processing and fulfilling your booking or purchase requests, including payment processing, communication about your booking or purchase, and providing related customer service. Passport information is used for travel bookings.
• Responding to your inquiries and fulfilling requests, such as sending newsletters.
• Sending administrative information, including updates about the Services and modifications to our terms, conditions, and policies.
• Sending marketing communications that we believe may interest you, to the extent permitted by law.
• Personalizing your experience on the Services by presenting tailored products and offers.
• Allowing participation in sweepstakes, contests, and similar promotions and administering these activities. Additional rules for some activities may contain information about how we use and disclose your Personal Information.
• Facilitating social sharing functionality.
• Enabling you to send messages to another person through the Services. By using this functionality, you confirm that you are entitled to provide us with your friend’s name and email address.
• Business purposes such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, assessing the effectiveness of promotional campaigns, and operating and expanding our business activities.

 

Taking actions we deem necessary or appropriate:

 

• Under applicable laws, including laws outside your state or country of residence.
• To comply with legal processes and prevent, detect, or suppress abuse, fraud, or criminal activity.
• In response to requests from public and government authorities and self-regulatory organizations outside your state or country of residence.
• To enforce our terms and conditions.
• To protect our operations, assets, interests, or those of our affiliates.
• To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
• To allow us to pursue available remedies or limit potential damages.

 

To facilitate the processing of your request and operate as a legally binding entity, it may be necessary to disclose your Personal Information to the entities listed below.

 

• Note: By using our Site or Services, you acknowledge and understand that these entities, excluding our corporate affiliates worldwide, operate independently, and we do not control their privacy practices. We encourage you to review their privacy policies before transferring your Personal Information to such entities.
• Corporate Affiliates:
• We may share your Personal Information with our corporate affiliates worldwide for the purposes outlined in this Privacy Policy. United Voyager is responsible for managing the Personal Information in this regard.
• Third-Party Travel-Related Suppliers:
• Information may be shared with third-party travel-related suppliers, such as airlines, to facilitate the provision of products and services that you book or purchase using our Services.
• Other Travel-Related Companies:
• To enhance our Services, we may disclose your information to airline consolidators, aggregators, other travel agencies providing access to their travel-related inventory via our Services, and travel insurance providers.
• Business Partners:
• Your Personal Information may be disclosed to our business partners who support our marketing efforts. This includes affiliate marketers who may have directed you from their websites or platforms to ours.
• Third-Party Service Providers:
• We may disclose your information to third-party service providers offering various services, including website hosting, data analysis, payment processing, order fulfillment, information technology, customer service, email delivery, auditing, and other services. Additionally, your information may be shared with third-party sponsors or operators of surveys, sweepstakes, contests, and similar promotions.

 

 

In specific scenarios, we may disclose your Personal Information:

 

• Business Transition: In the event of an acquisition, merger, sale, transfer, or other business disposition, we may share your Personal Information with the new partner(s).
• Legal Compliance and Protection: We may disclose your Personal Information to regulators or judiciaries under the following circumstances:
• Under applicable laws, including those outside your state or country of residence.
• To comply with legal processes and prevent, detect, or suppress abuse, fraud, or criminal activity.
• In response to requests from public and government authorities and self-regulatory organizations, including those outside your state or country of residence.
• To enforce our terms and conditions.
• To protect our operations, assets, interests, or those of our affiliates.
• To protect our rights, privacy, safety, or property, as well as those of our affiliates, you, or others.
• To allow us to pursue available remedies or limit potential damages.

 

Non-Personally Identifiable Information (NPII) refers to information that doesn’t directly disclose your specific identity or relate to an individual. If, under applicable law, any part of Non-Personally Identifiable Information (NPII) is required to be treated as PII, we will use it solely for the purposes outlined in this Privacy Policy concerning the use and disclosure of Personal Information.

 

Examples of Non-Personally Identifiable Information may include:

 

• Browser and device information
• App usage data
• Information collected through cookies, pixel tags, and other technologies
• Demographic information and other details provided by you
• Aggregated information

 

We, along with our third-party service providers, gather Non-Personally Identifiable Information (NPII) through various methods, including:

Through your browser or device: We capture information such as Media Access Control (MAC) address, computer type, screen resolution, operating system details, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services you use.

Using cookies: With your browser’s permission, we may store cookies on your device to understand your website behavior, navigation patterns, interests, and preferences. This data helps optimize your digital user experience and track your response to our online advertisements. You can decline our request, but it may affect your access to the Services.

Using pixel tags and similar technologies: These are employed to analyze your response to our marketing campaigns.

Google Analytics and Webmaster: We utilize Google Analytics to understand your website navigation, whether directly from search engines, social media, or referrals. This information helps optimize our marketing campaigns and enhance your digital experience.

IP Address: Your device is assigned a unique IP number by your Internet Service Provider, recognized by any server hosting a website. We use IP addresses to track when you access the Services, visit frequency, and pages viewed. This data helps assess the reach and usability of our website.

Physical Location: By reading signals from satellites, cellular networks, or Wi-Fi, we may determine the physical location of your device. This information enhances our location-based services and makes our geo-targeted advertising more effective.

 

Third-Party Services

 

Cancelhotel may include links to third-party websites or social media channels such as Facebook, Twitter, etc. It’s important to note that we do not endorse these sites. Each of these sites has its own privacy practices, and we do not have control over them.

 

Ensuring your confidence in utilizing our website for travel arrangements is our priority. We are dedicated to securing the information we collect from you. Employing reasonable organizational, technical, and administrative security measures is our commitment to safeguarding Personal Information within our organization. Authorized personnel with specific business functions are the only ones permitted to access personal information. We utilize encryption for secure transmission of sensitive personal data and employ firewalls and intrusion detection systems to prevent unauthorized access. While we strive for utmost security, no system can be guaranteed 100% secure. If you suspect any compromise in the security of your interaction with us, please promptly notify us following the guidelines in the “Contacting Us” section below.

 

Your Preferences on Personal Information Use

 

If you prefer not to receive our marketing materials, including emails and newsletters, you can opt-out by following the instructions provided in each communication. Alternatively, you can reach out to us as outlined in the “Contacting Us” section below.

 

Managing Your PII

 

To review, correct, update, suppress, or delete Personal Information you previously provided, please contact us using the details in the “Contacting Us” section below. Clearly specify the changes you’d like, whether you want your Personal Information suppressed from our database, or outline any limitations on our use of your Personal Information. For security reasons, we may only process requests related to the Personal Information linked to the email address used for the request, and identity verification may be necessary. We will make every effort to fulfill your request promptly. Note that certain information may need to be retained for recordkeeping or to complete pre-existing transactions. Residual information may persist in our databases and records after deletion requests.

 

If you live in California or Canada, you have the right to inquire about the disclosure of your Personal Information to our affiliates and third parties for their independent direct marketing purposes. To make such a request, kindly reach out to us as outlined in the “Contacting Us” section below.

 

Minors’ Use of the Services

 

Our Services are not intended for individuals under the age of eighteen (18). If you are under 18, we kindly ask that you refrain from using the Services.

 

Cross-Border Data Transfer

 

In our efforts to organize and oversee your trip, we frequently collaborate with service providers situated outside the United States. These providers may require access to your Personal Information to fulfill your request(s). It is acknowledged and understood that their data protection policies may differ from those followed in your country.

 

Protection of Sensitive Information

 

Kindly refrain from disclosing any sensitive Personal Information (such as Social Security numbers, details regarding racial or ethnic origin, political opinions, religious beliefs, health information, biometrics or genetic characteristics, criminal background, or trade union membership) to us.

 

Updates to This Privacy Policy

 

Cancelhotel retains the exclusive right to modify or revise this Privacy Policy without prior notification. Your continued use of the services after such changes indicates your acceptance of the updated Privacy Policy. The “Last Updated” section at the top of this page specifies the date of the most recent revision. All modifications will take effect upon posting the revised Privacy Policy on the services.